1) If you receive an item that is either damaged or we shipped incorrectly, we will credit you or replace it at our expense. This policy does NOT apply to shipments where Overnight or 2 Day shipping was required but not chosen. All claims must be made within 5 days of receipt of merchandise.
2) No returns on seasonal merchandise or special order merchandise.
3) Special order items cannot be cancelled once your order is placed.
4) If you receive an item that you just don’t want or decide that it is not what you thought it would be when you ordered, you may ship it back, at your expense, for a refund. Product must be returned unopened and in saleable condition or no refund will be issued. There will be a 10% re-stocking fee on all returns. There are NO REFUNDS or EXCHANGES for orders picked up at our warehouse.
5) All returns must be requested within 5 days of receipt of merchandise. Please call us at 1-866-457-8668 for a return authorization number. No returns will be accepted without this number. There will be a 10% re-stocking fee on all returns for credit.
6) All merchandise picked up at our warehouse is FINAL sale. No returns or exchanges allowed.